Reference

Terms and Conditions That Apply to Your take5ny Account

These terms set out what you agree to when you open and use a take5ny account, including how we handle deposits through PayPal, Venmo, and Play+, what we expect from you, and what you can expect from us.

Account eligibility by statePayPal, Venmo, Play+ coveredMobile and browser accessYour right to request changesContact paths clearly listed
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take5ny Terms and Conditions That Apply to Your take5ny Account
REACH US DIRECTLY

How to Contact Us About These Terms

If something in these terms is unclear, or you need to flag an account issue related to a policy clause, reach us through the channels below. We aim to respond to terms-related queries with enough detail to actually resolve your question, not just point you back to this page.

Live Chat Start a chat session from your account dashboard. Terms questions, account access disputes, and payment policy queries are all handled here during staffed hours.
Email Support Send your terms or account question to our support address found in your account settings. Include your account username so we can pull your record quickly.
Account Help Center Our help center covers the most common questions about account eligibility, state access, and how PayPal, Venmo, and Play+ transactions appear under these terms.
HOW WE OPERATE

Account Security and Your Data Under These Terms

These terms also govern how we hold and use your account data. We collect only what we need to verify your identity, process payments, and keep your account secure. Here is how we handle that in practice across the four areas that matter most to you.

Identity Verification

We verify your identity before processing withdrawals. You'll be asked to submit a government-issued ID through the secure upload flow in your account settings — this is a one-time step under these terms.

Data Retention

We retain account and transaction records for as long as required by applicable state law. You can request a copy of the data we hold on your account by contacting support in writing.

Cookie Policy

Our site uses cookies to maintain your session across mobile and desktop. Under these terms, you consent to session cookies on login; you can manage preference cookies through your browser settings at any time.

Requesting Changes

To request a correction to your account data, or to close your account under these terms, submit a written request via the email channel in your account settings. We process confirmed requests within the timeframe required by your state.

Common Questions About These Terms

These are the questions we hear most often about how our terms work, what they require from you, and what protections they put in place for your account.

Access to take5ny depends entirely on your state's law. These terms do not override state-level restrictions. If online gaming is not permitted where you are, you are not eligible to hold an active account.

If your account is suspended, any pending PayPal or Venmo balance will be reviewed during the suspension process. Confirmed balances belonging to you are returned to your original payment method, subject to verification.

Yes. Contact our support team via live chat or email and ask for the current terms document. We can provide it as a plain-text file or direct you to the latest version posted on this page.

We send notice of material changes to the email address registered on your account before the update takes effect. Check your inbox and account notification settings to make sure you receive those alerts.

Yes. Raise a transaction dispute through live chat or the email support channel within the window stated in your account's transaction history. We'll review the record and respond with our findings in writing.

Submit a written account-closure request through your account settings or email support. We'll confirm receipt and process the closure, including returning any verified balance to your Play+, Venmo, or PayPal account on file.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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